Shell Energy offers a range of broadband plans to suit different needs and budgets. Their plans certainly offer value for money, with their lowest price point being the 'Fast Broadband' for a monthly price of £17.99. As the name suggests, it provides an average speed of 11 Mbps. However, it's important to note that this is a non-full-fibre option.
For customers looking for faster internet speeds, Shell Energy provides 'Superfast Fibre' and 'Superfast Fibre Plus'. The 'Superfast Fibre' costs £22.99 per month and offers an average speed of 35 Mbps while 'Superfast Fibre Plus' provides an average speed of 63 Mbps for a monthly price of £24.99. Both plans, like 'Fast Broadband', are non-full-fibre.
It is interesting to observe that Shell Energy also offers full-fibre plans which obviously provide much faster average speeds. For instance, the 'Full Fibre 100' plan, which costs £26.99 per month, provides an impressive average speed of 100 Mbps. For even higher speeds, customers can opt for the 'Full Fibre 500' which costs £43.99 per month and provides a speed of 500 Mbps on average. Furthermore, for customers demanding ultra-fast broadband, the 'Full Fibre 900' plan offers a whopping average speed of 900 Mbps at a monthly price of £45.99.
One more thing to note from the data is that all plans come with an 18-month contract and there are no setup fees involved. However, none of the current plans from Shell Energy come with a TV package, which might be something to consider for customers who value the addition of a TV plan to their broadband service.
The data shows a comprehensive analysis of Shell Energy's broadband performance across some of the UK's largest cities over the past 12 months. This includes Greater London, Birmingham, Leeds, Glasgow, Sheffield, Manchester, Bradford, and Liverpool.
In Greater London, the largest of the cities, a total of 1,963 speed tests were performed by Shell Energy users, yielding an average download speed of 7.03Mbps and a median speed of 3.89Mbps. By comparison, a staggering 627,966 tests among all providers show an average download speed of 145.19Mbps and a median speed of 68.06Mbps. This suggests that Shell Energy's broadband performance in the capital is substantially lower than the average across all providers.
In Birmingham, performance improves considerably for Shell Energy users with an average download speed of 39.14Mbps, though still lower than the city's broader average of 127.44Mbps found in all providers. There’s a similar trend in Leeds and Glasgow, where Shell Energy users achieve average speeds of 27.59Mbps and 29.72Mbps respectively.
Interestingly, Sheffield registers the lowest average download speed for Shell Energy users at 25Mbps, compared to a median city-wide speed of 47.52Mbps across all providers. Nonetheless, Manchester shows a strong overall performance for Shell Energy with the average download speed reaching 44.56Mbps, whilst Bradford's average drops to 22.41Mbps.
In contrast to other cities, Liverpool showcases the best performance of Shell Energy broadband with users experiencing an impressive average download speed of 61.13Mbps, even though it falls short of the city-wide average of 115.83Mbps.
It is important to bear in mind that the number of tests conducted can impact the overall average and median speeds - more tests typically offer a more accurate reflection of broadband speeds.
The data suggests that Shell Energy's performance, in terms of broadband speed, varies significantly across different cities. This could be influenced by a multitude of factors such as infrastructure, network capacity and user numbers - all of which are vital considerations for potential customers and stakeholders. Overall, while Shell Energy's broadband speed in some cities is quite competitive, there is a clear gap in comparison to other providers in many of the analysed locations.
According to data compiled by BroadbandProvider.uk, Shell Energy is an engaging provider in the broadband landscape with mixed performance results. A total of 9528 speed tests were conducted by real-world users who use Shell Energy, which offers a broad sample size for data analysis.
The performance data collected points to an average download speed of 26.16 Mbps. However, there is a significant difference between this average download speed and the median download speed, which sits at 8.17 Mbps. This substantial difference could be indicative of a diverse user base with varying speed experiences. The median upload speed came at a solid 6.95 Mbps, indicating a slightly more consistent performance in this metric.
An interesting fact within the data is the median latency, which was found to be 27 ms. This latency rate is quite respectable, thereby indicating a solid performance in terms of quick response times to data requests. Moreover, it was also revealed that at least 50% of the speed tests have results over 13.54 Mbps, suggesting that a good portion of Shell Energy users enjoy a decent speed experience.
Examining Shell Energy's performance over the years, the data indicates a fluctuating trend. In 2018, the median download speed stood at 4.31 Mbps and slightly increased to 4.77 Mbps in 2019. A significant improvement was seen in 2022 with the median speed jumping to 15.21 Mbps, indicating perhaps a network upgrade or other operational improvements. However, 2023 saw a drop to a median speed of 4.56 Mbps, which may point to several technical hitches or other issues.
In summation, the performance of Shell Energy has shown considerable variation over the years with evidence of significant improvements and sudden drops in service quality. Despite this, the data indicates a promising level for many of their broadband users and a reliable service in terms of latency.